DMT's return policy states that product cannot be returned to stock if:
- Customer has had the product for more than 30 days (from date received).
- The product ships or stored at any temperature that is not room temperature.
- The package has been opened or seal broken.
- The package is defaced or has writing on it.
- Is a hazardous product.
- Product is a media packed column.
- Product is custom or made to order.
Please note that if the return does not meet the above criteria, the item will be sent back without credit.
Once authorized for a return, please send as soon as possible. After 30 days we will cancel the return order and terminate any credit.
If you have any questions please contact Dutch Medical Technology.